Privacy Policy
Baggage Reconciliation System
Batik Air (“we”, “our”, or “us”) operates the Baggage Reconciliation System (BRS) mobile
application (“Application”).
This Privacy Policy describes how information is collected, used, stored, and protected
when authorized Batik Air
employees use the Application. This policy is designed to comply with Google Play Store
and Apple App Store
privacy requirements.
1. Application Scope
The Application is an internal enterprise tool intended solely for authorized Batik Air staff
and contractors.
It is not intended for public or passenger use.
2. Information We Collect
We may collect the following categories of information:
2.1 User Identification Information
- Employee or staff identification number
- Name, role, and department
- Authentication and session-related data
2.2 Operational & Business Data
- Flight and itinerary information
- Baggage tag numbers and reconciliation status
- Service selections related to baggage handling
- Time stamps and operational logs
2.3 Device & Technical Data
- Device model and operating system
- Application performance logs and crash diagnostics
- Network and usage metadata for system reliability
3. Camera & Permissions
The Application requires access to the device camera exclusively for scanning baggage
tag barcodes.
The camera is not used for:
- Taking photographs or videos for storage
- Facial recognition or biometric processing
No camera content is stored on the device or transmitted outside authorized systems.
4. How We Use Information
Information collected is used to:
- Authenticate and authorize staff access
- Perform baggage reconciliation operations
- Support flight and baggage tracking workflows
- Improve application stability, performance, and security
- Meet aviation operational, audit, and compliance requirements
5. Data Storage & Security
We apply industry-standard safeguards, including:
- Encrypted data storage and secure communication channels
- Role-based access controls
- Secure local storage mechanisms
- Monitoring and logging for security incidents
6. Data Sharing & Disclosure
We do not sell, rent, or trade personal or operational data.
Data may be shared only with:
- Batik Air internal systems and authorized service providers
- Regulatory or legal authorities when required by law
7. Data Retention
Data is retained only for the duration necessary to:
- Fulfill operational and regulatory requirements
- Support audits, investigations, or compliance obligations
Retention periods follow Batik Air internal data governance policies.
8. User Responsibilities
Users must:
- Protect login credentials and devices
- Use the Application strictly for official duties
- Report suspected security incidents immediately
9. Children’s Privacy
The Application is not intended for individuals under the age of 18.
We do not knowingly collect data from children.
10. International Data Processing
Data may be processed in locations where Batik Air operates, subject to applicable data
protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be communicated via
official Batik Air channels
or application updates.
12. Contact Information
For privacy or security inquiries, contact:
Batik Air
Ground Operation Department
